Our Announcements

Not Found

Sorry, but you are looking for something that isn't here.

Archive for category India’s Call Center Scams

Broadening split in India’s Federation By Sajjad Shaukat

 

Since Narendara Modi, the leader of the ruling party BJP became the Indian Prime Minister in 2014, he started implementing ideology of Hindutva ((Hindu Nationalism). Under his regime, persecution of religious minorities such as Dalits, Sikhs, Christians and particularly Muslims, including even of lower cast-Hindus might be cited as instance.

 

In this regard, the Indian Citizenship Amendment Act 2019 (CAA), passed by the Indian Parliament further exposed the discriminatory policies of the Modi government. The CAA coupled with the National Register of Citizens (NRC) is mainly against the Muslim immigrants especially from Pakistan, Bangladesh and Afghanistan.

 

Since December 15, 2019, daily mass protests, even by the moderate Hindus have been taking place across every state in India against the CAA and the NRC, which resulted into killing of more than 100 persons and injuring 800-mostly Muslims by the police and fanatic Hindus. But, Modi-led regime has not withdrawn the CAA/NRC.

 

It is mentionable that more than seven months have been passed. But, Indian extremist government led by the extremist Prime Minister Modi continued lockdown in the Indian Occupied Kashmir (IOK). While, Indian fanatic rulers are also escalating tensions with Pakistan to divert attention from the drastic situation of the (IOK), and have continued shelling inside Pakistani side of Kashmir by violating the ceasefire agreement in relation to the Line of Control (LoC).

 

Indian forces have broken all previous records of gross human rights abuses since August 5, 2019 when Indian Prime Minister Modi’s government ended special status of the Jammu and Kashmir by abolishing articles 35A and 370 of the Constitution to turn Muslim majority into minority in the Indian Held Kashmir. Implementing the August 5 announcement, Indian central government issued a notorious map on October 31, 2019. In accordance with it, Jammu and Kashmir was bifurcated into two union territories—Jammu and Kashmir and Ladakh.

 

Besides Pakistan, China also rejected the Indian map. In this regard, China objected to the bifurcation of Jammu and Kashmir into two union territories as “unlawful and void”, saying that India’s decision to “include” some of China’s territory into its administrative jurisdiction “challenged” Beijing’s sovereignty. Border dispute between New Delhi and China, which remains unsettled, has increased tension between the two countries.

 

 

 

It is noteworthy that former Soviet Union which had subjugated the minorities and ethnic groups in various provinces and regions through its military, disintegrated in 1991. Learning no lesson from its previous close friend, New Delhi has been acting upon the similar policies in some way or the other.

 

However, India, dominated by politicians from the Hindi heartland—Hindutva have been using brutal force ruthlessly against any move to free Assam, Kashmir, Khalistan, Mizoram, Nagaland, Tamil Nadu and Tripura where wars of liberation continue in one form or the other.

Due to the discrimination against the Sikh community, Sikhs have been fighting for Kahalistan as an independent state.

 

In the recent years, Maoist intensified their struggle by attacking official installments. In this context, Indian media admitted that Maoists have entered the cities, expanding their activities against the Indian union. On 22-23 April 2018, at least 39 Maoists were killed in an alleged encounter with Indian security forces in district Gadchiroli. Maoist uprising is second major freedom movement after that of the Occupied Kashmir. Indian former Prime Minister Manmohan Singh had called Maoist insurrection, “the single biggest internal-security challenge”, whereas, Home Secretary G.K Pillai had reiterated the magnitude of this threat by saying that the Maoists want to completely overthrow the Indian state by 2050. The Naxalite-Maoists, as they call themselves, are the liberators, representing landless farmers and the downtrodden masses who have been entangled into vicious circle of poverty, misery and deprivation.

 

Tamil Nadu is another area where separatist movements are haunting federation of India.

 

And, the seven states of Northeastern India, which are called the ‘Seven Sisters’ are ethnically and linguistically different from rest of the country. These states are rocked by a large number of armed and violent rebellions, some seeking separate states, some fighting for autonomy and others demanding complete independence. These states which include Assam, Arunachal Pradesh, Meghalaya, Manipur, Mizoram, Nagaland and Tripura, accuse New Delhi of apathy towards their issues. Illiteracy, poverty and lack of economic opportunities have fueled the natives’ demand for autonomy and independence.

 

As regards the state of Assam, the BJP-led alliance has been targeting the 4 million Assamese Muslims who are being denied Indian citizenship under the NRC. On August 31, 2019, nearly two million people have been excluded from a list of citizens in India’s Assam, raising fears they could be rendered stateless.

 

Undoubtedly, these states have witnessed various sorts of India’s state terrorism, but, did not stop their struggle. Instead of redressing the grievances of the people by eliminating injustices against them, Modi-led Indian regime is depending upon ruthless force to crush these extremist and secessionist movements. Therefore, India’s unrealistic counterinsurgency strategy has badly failed.

 

It is of particular attention that Indian Minister of External affairs Jaswant Singh who served the BJP for 30 years was expelled from the party for praising Mohammad Ali Jinnah [Founder of Pakistan] and echoing the pain of the Indian Muslims in his book, “Jinnah: India, Partition, Independence.”

 

Pointing out the BJP’s attitude towards the minorities, Singh wrote: “Every Muslim that lives in India is a loyal Indian…look into the eyes of Indian Muslims and see the pain.” He warned in his book, if such a policy continued, “India could have third partition.”

 

We can conclude that Modi’s “New India”, which is “Meta Nationalism”, is transforming the country into a “fascist and extremist India”, as Modi is intolerant and inflexible to any kind of opposition. So, Prime Minister Narendar Modi’s extremist policies have broadened the split of India’s federation which will disintegrate like the former Soviet Union.

 

Sajjad Shaukat writes on international affairs and is author of the book: US vs Islamic Militants, Invisible Balance of Power: Dangerous Shift in International Relations

 

Email: sajjad_logic@yahoo.com

, ,

No Comments

Indian IT Sweatshops Exploiting Cyber Coolies? Riaz Haq, Haqs Musings Blog

India’s IT sector business is essentially driven by low-cost call centers, first-line tech support, simple repetitive code writing, and execution of pre-defined test suites. A typical Indian IT worker is increasingly being called a “cyber coolie” or sometimes a “code coolie”, the former term having been coined by an astute Indian columnist Praful Bidwai back in 2003. 

India has become the world’s top provider of business-process-outsourcing (BPO) call centers, with revenues nearing $50 billion a year by selling cheap back-office services. The call center revenue constitutes the bulk of India’s IT exports.

Harish Trivedi of Delhi University has characterized India’s call centers as “brutally exploitative” and its employees as “cyber coolies of our global age, working not on sugar plantations but on flickering screens, and lashed into submission through vigilant and punitive monitoring, each slip in accent or lapse in pretence meaning a cut in wages.”

 

 

 

 

An Indian blogger Siddarth Singh says that “one cannot dispute the fact that our IT industry is at best a glorified labor provider, and our feted “IT Giants” have failed to provide even a single proprietary product which could create waves in the global IT industry (perhaps except Finacle, a banking and finance solution by Infosys, and which is used by a number of MNC banks around the globe).

Siddarth asks the question, “So, what does Indian industry actually excel at?” Then he offers the following answer: “Well, we are the leaders in the so-called IT Enabled Services or ITES. These are basically services such as BPOs, call centres, KPOs etc, which extensively use IT to provide backend and customer services to primarily overseas customers. That our ITES industry is hugely dependent on foreign clients is also not a secret anymore, with hardly any Indian company enlisting the services of such companies”.

A recent letter from a Bangalore based Indian IT worker addressed to the editors “The Hindu” newspaper read as follows:

This is how people in the West have started referring to people in developing nations. In the old days, of course, we Indians were referred to as “coolies” because we provided cheap labour. Nowadays, we are being called “cyber coolies”.

Why? Because most software companies find it cheaper to get their job done in countries like India and other developing nations. There are many people in the U. S. and Britain who raise a hue and cry when jobs get exported to countries like India — especially jobs related to call centres and the software industry.

The fact that they refer to us as coolies show that they haven’t lost their imperialist outlook… 

People and the media are often misled by “R&D” in the name of some of the western companies’ locations in Bangalore.

In reality, Bangalore appears to be the code coolie capital of the world…it’s not about tech, it’s about cheap labor performing low-level tasks at rock-bottom wages. It’s just cost arbitrage in the service sector.

I have no doubt there are some smart techies in India doing leading edge high-technology work, but these are exceptions. The overwhelming majority of the so-called IT work in India is call centers or low-level routine software tech support, maintenance, testing, etc. which is widely described as code coolie work. It’s mostly about cost arbitrage, not advanced tech.

The call center business in India is unregulated by government, exposing workers to working in small spaces for long hours, close monitoring, and harsh working conditions. This is of considerable concern to some of the call center workers in light of the Bhopal tragedy and its aftermath which are symptomatic of how little Indian democracy cares for its people…be they industrial workers or cyber coolies in bondage who are exploited, held back and their lives totally controlled by foreigners under the “high-tech” and “IT” labels.
Most India Call-Centers Located in Gujarat are Perfused with the Smell of Masala Dossa and Idli. The results of which also translates as Flatulence and the resulting smell.
Even the identities of call center workers are changed in the same way as were those of the African slaves in the West. They are forced to take on western names and put on fake accents to please their customers in the West for a few bucks. The sad part is that, after over 60 years of independence from the British, some of the Indians still crave western approval and boast about the polls showing high approval ratings of India in the US. It shows that Indians’ mental slavery after “globalization” is much more powerful than the physical slavery they endured for over a thousand years.

There are reports that some of the cyber coolies of India are beginning to revolt, according tthe Times of London. They are creating “e-unions” and are planning to target British and American clients in a campaign to improve their working conditions.

Some of them are now protesting over low pay and aggressive management that will not negotiate with traditional trade unions, according to the Times story.

Instead of appealing to the deaf ears of Indian government or unresponsive managements of Indian-owned BPO firms, their strategy is to approach their British and American clients for support. Those who refuse may face a sabotage campaign by the same workers who have helped cut their costs. 

, , , , ,

No Comments


Skip to toolbar